You can cancel your order before it is shipped unless it is "In Production" stage. If the order is still in the proofing stage, you may cancel it subject to the following fees, when applicable:
For all custom orders, the production process begins immediately after the design is approved by you. Because of this, we cannot allow any order cancellations on custom products. While finalizing the design, you agree that you have reviewed your order and that no further additions, corrections, or changes need to be made and that your order is final as is.
For all stock products and accessories, if the ordered quantity is below XXX number your order can be canceled any time prior to it being shipped. If you have placed an order for bulk quantities, we may not be able to cancel the order if it is in the production phase.
You will not have any right to cancel a purchase for the supply of any of the following goods:
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If you are unsure whether you can cancel your order, just call us at our customer care number and we will help you cancel the order.